Privacy Policy

1. Information We Collect

When you submit a quote request or place an order, we may collect:

• Your name and company name
• Email address and, if provided, phone number
• Shipping address
• Order specifications (dimensions, material type, quantity, in-hands date)
• Artwork files you upload

Payment information (card details) is collected and processed directly by Stripe or PayPal. We do not store your full payment card details on our servers.

2. How We Use Your Information

We use the information you provide to:

• Prepare and send quotes
• Process and fulfill orders
• Communicate with you about your order (confirmations, shipping updates, proofs)
• Maintain records for accounting and tax purposes

3. Sharing of Information

We share order details (dimensions, artwork, shipping address) with our production partner solely for the purpose of printing and shipping your order. We do not sell your personal information to third parties.

4. Data Retention

We retain order and communication records for as long as necessary to fulfill orders, comply with tax and accounting obligations, and resolve any disputes.

5. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at contact@segrefresh.co. We will respond within a reasonable timeframe.

6. Security

We take reasonable measures to protect the information you share with us. However, no method of electronic transmission or storage is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact

Questions about this Privacy Policy can be sent to contact@segrefresh.co.